Terms & Conditions
These policies exist to protect your time, Hana's time, and the quality of every appointment. Please read them carefully before booking.
Your appointment is reserved for you.
CANCELLATION POLICY01
Each appointment at Hana Beauty is reserved exclusively for you. We understand that schedules change — and we will always do our best to accommodate when life gets in the way. In return, we respectfully ask for a minimum of 48 hours' notice for all cancellations or rescheduling requests.
When an appointment is cancelled without sufficient notice, that time cannot be offered to another client. Clients on our waiting list lose the opportunity to be seen, and Hana loses scheduled work. Our cancellation policy exists to protect everyone's time — yours included.
Appointments are confirmed 48 hours in advance. A confirmation is sent as a courtesy — but it remains your responsibility to remember your appointment date, time, and any preparation required.
CANCELLATION FEES02
Fee schedule — by notice given.
The following fees apply based on the amount of notice provided at the time of cancellation. All fees are charged to the credit card on file.
Fees Applied
Notice Given48 hours or more
No fee — full cancellation or rescheduling at no cost.
No charge
Less than 24 hours
Charged to the card on file at time of cancellation.
50% of service
Within 6 hours
Charged to the card on file at time of cancellation.
70% of service
Within 1 hour
Treated as a no-show. Full service amount charged.
100% of service
No-show
Full service amount charged with no exceptions.
100% of service
Same-day bookings
Appointments booked within 24 hours must be cancelled at least 6 hours before the appointment time, or a 50% fee applies.
50% of service
Multiple or 2+ hour services
Must be cancelled at least 48 hours in advance. A 50% deposit may be required at booking to secure the appointment.
100% of service
Cancellations within 1 hour of the appointment time are treated as no-shows and will be charged the full service amount.
Please contact Hana as early as possible if you are unable to attend.
CARD ON FILE03
Securing your appointment.
To confirm your appointment, Hana Beauty requires a valid credit card to be held securely on file. Your card will not be charged at the time of booking. It is held solely to enforce the cancellation policy outlined above, should it apply.
You are welcome to pay by a different method upon arrival. Your card on file will only be charged in accordance with the cancellation fee schedule — never without cause, and never without prior notice of the policy having been accepted at the time of booking.
For new clients booking services totaling $100 or more, a deposit of 50% of the total service value may be charged at the time of booking to reserve your appointment time. This deposit will be applied to your service final price and is non-refundable within 48 hours of the appointment.
LATE ARRIVALS04
On time means full service.
Arriving on time ensures you receive the full benefit of your scheduled service. We understand that things happen — and we extend a 10-minute grace period for all appointments.
Service Rendered
Arrival time
Your appointment proceeds in full. Please arrive a few minutes early if this is your first visit.
Full service as scheduled.
On time
We will accommodate where possible, though some services may be slightly adjusted in time.
Grace period– full service applied.
Up to 10 minutes late
Depending on the schedule, your appointment may need to be shortened to a different service at the same price, or rescheduled entirely. This is at Hana's discretion.
Service may be modified or rescheduled.
15+ minutes late
If you know you are running late, please call ahead. This gives us the best chance of accommodating you and avoids any inconvenience for clients scheduled after you.
APPOINTMENT CONFIRMATIONS05
A courtesy — not a reminder system.
As a courtesy, Hana Beauty will send a confirmation email prior to your appointment date. This is provided as a helpful reminder — it is not a substitute for your own record-keeping.
It remains your responsibility to remember your appointment date, time, and any preparation instructions. Failure to receive a confirmation email does not waive any applicable cancellation fees. Please ensure your contact information on file is current and that confirmation emails are not filtered to spam.
WHEN WE CANCEL06
We hold ourselves to the same standard.
We believe fairness works both ways. If Hana Beauty cancels your appointment with less than 24 hours' notice — for any reason within our control — you will receive 50% off your next service as acknowledgment of the inconvenience.
Resolution
Cancellation type
Hana cancels in less than 24 hours
Applied automatically to your next booking. No exceptions or exclusions.
50% discount applied to your next service
In the event of a closure due to circumstances outside our control — power outage, emergency, or other unforeseen incident* — your appointment will be rescheduled at the earliest available time. The 50% discount does not apply in these cases.
Rescheduled at no penalty — discount does not apply
Circumstances beyond control
*Circumstances outside our control include but are not limited to:
power outages, severe weather, emergency closures, acts of God, government shutdown, and other incidents that require the studio to close during regular business hours.
PERMANENT MAKEUP POLICY07
PMU deposit & payment policy.
Permanent makeup is a specialist, time-intensive service that requires significant preparation on Hana's part. A deposit and structured payment schedule apply to all PMU appointments — including microblading, combo brows, powder brows, nano brows, lip blushing, and color correction.
This policy applies to all permanent makeup services. Please read it carefully before booking your consultation or initial session.
Amount
Time
Required to secure your appointment. Charged at the time of booking.*
$100 deposit
At booking
Charged automatically to the card on file three days prior to your appointment.
50% of service total
3 days before
Day of service
The outstanding balance is due on the day of your appointment at the studio.
Remaining balance
*The $100 deposit is fully refundable only if the appointment is cancelled or rescheduled at least 72 hours in advance. Cancellations made with less than 72 hours' notice will result in the deposit being forfeited.
Amount
Cancellation Time
Cancellations or reschedules made at least 72 hours before the appointment will receive a full refund of the $100 deposit.
Deposit refunded in full
72+ hours notice
3 days before
Cancellations made within 72 hours of the appointment time will result in the loss of the $100 deposit. The 50% charge will also apply if the appointment was within 3 days.
Deposit forfeited
Day of service
Late cancellations or no-shows may be charged up to the full service amount at Hana's discretion. Repeat no-shows may result in being unable to rebook.
Up to 100% of service total charged
All PMU appointments also require an in-person consultation and patch test before the initial session can be scheduled. Please see Section 08 for full patch test requirements.
CLIENT SAFETY08
Patch test & allergy policy
The safety and wellbeing of every client is Hana's first priority. Certain services involve the application of dyes, tints, adhesives, or chemical solutions that may cause a reaction in sensitive individuals. For these services, a patch test is strongly recommended — and in some cases, required.
Services covered by this policy: Lash tint, lash lift, lash extensions, brow tint, brow lamination, henna brows, and all permanent makeup treatments.
Responsibilities
Time
Clients must inform Hana of any known allergies, skin sensitivities, or previous reactions to beauty treatments prior to booking. This includes reactions to adhesives, dyes, latex, fragrances, or chemical solutions. Please do not withhold this information — it directly affects the safety of your appointment.
Disclose all allergies and sensitivities
Before booking
A patch test is recommended for all clients undergoing a tinting, lamination, lash, or henna service for the first time. For clients with known sensitivities, reactive skin, or a history of allergic reactions, a patch test is required and must be completed at least 24–48 hours before the appointment. This is a brief visit — typically 10–15 minutes — during which a small amount of the product is applied to the inner arm and monitored over the following 24–48 hours.
Patch test recommended — or required for sensitive clients
24–48 hours before
If a client declines a recommended patch test and chooses to proceed with a service, Hana Beauty accepts no responsibility for any adverse reactions, irritation, or allergic responses that may occur. By proceeding without a patch test, the client assumes full responsibility for any outcomes.
Hana Beauty is not liable for reactions
Declined patch test
If you are unsure whether you require a patch test, please reach out before booking and Hana will advise. It is always better to ask — a patch test protects both the client and the quality of the result.
Permanent makeup clients: a patch test is mandatory and must be completed before any PMU appointment can be booked. Please see Section 08 for the full PMU booking and payment process.
MEDIA POLICY09
Hana Beauty is a modern studio.
Photos and videos may be taken during your appointment to document results and showcase Hana's work. By booking an appointment with Hana Beauty, you consent to this use unless you advise us otherwise in advance.
What we capture: Photos and short videos of your service results — primarily of the treated area (brows, lashes, etc.) before and after treatment.
Where we share: Content may be used on Hana Beauty's social media platforms and in marketing materials. Your full identity will not be shared without explicit additional consent.
Opting out: If you prefer not to be photographed or filmed, please let us know before your appointment begins. We will always respect your preference, no questions asked.
REFUND POLICY10
Hana Beauty does not offer refunds on services rendered.
All services are performed by a trained, licensed professional and are non-refundable once the appointment has taken place. By booking an appointment, clients confirm they understand and agree to this policy.
Dissatisfaction is not grounds for a refund. If a client is unhappy with a result, Hana asks to be contacted within 48 hours of the appointment so the concern can be assessed and, where appropriate, addressed. This may take the form of a complimentary adjustment appointment at Hana's discretion — it does not constitute an obligation to refund.
Chargebacks and payment disputes initiated after a service has been rendered — including disputes based on dissatisfaction, change of preference, or a decision not to return — will be contested in full. Supporting documentation, including appointment records, signed intake forms, and service notes, will be submitted to the card issuer. Clients who initiate a chargeback without first contacting Hana Beauty directly may be permanently unable to rebook.
Permanent makeup clients should be aware that results vary by skin type, lifestyle, and aftercare compliance. Variation in healed results is not grounds for a refund. The touch-up appointment included in all PMU services exists specifically to assess and refine the healed result — clients are strongly encouraged to attend before forming a final judgement.
Deposits are non-refundable for cancellations made within 72 hours of the appointment. See the PMU Deposit Policy for permanent makeup-specific terms.
This policy helps Hana to continue providing exceptional services to all clients while protecting our small business from fraudulent or unwarranted disputes.
If you have a concern about your service, the right first step is always a direct conversation with Hana.
Reach out at HanaBeautyBoston@gmail.com or (617) 251-0035.
Policy Agreement
By booking an appointment with Hana Beauty, you confirm that you have read, understood, and agree to all policies outlined on this page. These policies are in place to protect the experience of every client and the integrity of Hana's schedule. Thank you for your respect and understanding — we look forward to seeing you.